StephanSteiner
Stephan Steiner

Business Operations & Technology Leader

I build the operating models and enterprise platforms that translate strategy into consistent execution and measurable business value.

For more than twenty years at SAP, BusinessObjects, and Symantec, I have partnered with executive leadership to align strategy, governance, data, enterprise platforms, and AI so organizations can plan clearly, execute consistently, and improve performance at scale.

My Background Let's Connect

How I Think

The views that shape my work.

Technology only creates value when it strengthens how organizations operate.

Platforms alone do not drive growth. I build the processes, governance, data foundations, and operating models that help organizations execute consistently, create customer value, and scale with confidence.

Business operations should make business decisions easier.

Great operations do more than improve execution. They strengthen executive decision-making. I establish planning, measurement, and governance frameworks that provide transparent visibility from investment and activity to customer and business outcomes.

Every technology investment should strengthen the business.

Technology should simplify operations, improve collaboration, and increase measurable business value. Every platform, AI capability, and automation initiative should have a clear purpose, an accountable owner, and a measurable impact.

AI succeeds when the operational foundation is ready.

Sustainable AI adoption depends on trusted data, integrated technology, effective governance, clear workflows, and organizational readiness. I build the conditions that allow AI to become part of how teams plan, decide, execute, and continuously improve.

Strategy only creates value when it executes.

The gap between strategy and execution is where growth slows. I connect planning, investment, execution, measurement, and continuous improvement through operating models that translate executive priorities into predictable outcomes.

Transformation is about people as much as technology.

Technology enables change, but people sustain it. Lasting transformation occurs when teams understand the purpose, adopt new ways of working, and share accountability for measurable business outcomes.

What I Do

Where I create the most value.

Business Operations & Operating Model Design

Translate executive priorities into scalable operating models that connect strategy, planning, investment, execution, measurement, and continuous improvement across global organizations.

Enterprise Platforms & Portfolio Management

Develop enterprise platform strategies, technology roadmaps, and portfolio governance that align investments with business priorities, strengthen adoption, reduce complexity, and improve return on investment.

Executive Planning, Governance & Performance

Establish annual and quarterly planning processes, governance frameworks, operating cadences, and performance measurement that give leaders clear visibility into priorities, investments, execution, pipeline, and business outcomes.

Data, Analytics & Decision Support

Build trusted data and measurement foundations that improve executive decision-making, strengthen customer and performance visibility, and provide actionable insights across the full business lifecycle.

AI Enablement & Intelligent Automation

Operationalize AI and automation within planning, workflows, and decision-making to improve productivity, simplify complexity, and create measurable business value.

Cross-Functional Execution & Operating Rhythms

Strengthen cross-functional execution by aligning objectives, capabilities, processes, data, technology, governance, and performance measurement across teams that must operate as one system.

Selected Business Impact

A track record built at global scale.

$50M+ Operational Value Delivered
$4M Annual AI Savings
4,000+ Enterprise Users Enabled
20+ Years Leading Enterprise Transformation

Revenue & Business Performance

Improved BDR productivity by 30% and lead-to-pipeline conversion by 20% through enterprise platform, process, data, and operating model improvements.
Supported more than 80% customer retention across a $2.5B global subscription business.
Generated $18M in incremental annual revenue by redesigning renewal operations and creating structured outbound renewal and upsell programs.
Established shared accountability with Sales leadership for pipeline conversion and revenue target attainment.

Enterprise Platforms & AI

Directed a $10M+ annual operating budget and an enterprise ecosystem spanning more than 100 technology solutions, vendor relationships, and strategic partners.
Built an AI-powered content classification capability that enabled $4M in annual marketing reinvestment while improving operational efficiency.
Led global adoption of SAP Marketing Cloud and enterprise marketing automation capabilities supporting more than 4,000 marketers.
Modernized customer data, campaign and content operations, workflow automation, lead management, event technology, privacy, and shared services.
Embedded GDPR, CCPA, CASL, and PIPL requirements into global marketing processes and technology.

Operating Models & Enterprise Transformation

Built and led global Business Operations and Technology organizations supporting enterprise-wide execution and platform adoption.
Established enterprise planning, governance, portfolio management, and performance frameworks that connected investments, execution, pipeline, and business outcomes.
Supported SAP's transition from perpetual licensing to cloud and consumption-based business models through platform and operating model transformation.
Led 11+ global M&A integrations aligning organizations, processes, data, and technology while protecting business continuity.
Built and led distributed, cross-functional teams and strategic partner ecosystems across North America, EMEA, APJ, and Latin America.

Currently

Partnering with Logical Approach leadership to shape the firm's consulting strategy, market positioning, operating models, and AI-enabled advisory capabilities supporting enterprise transformation.

Leading the strategy and development of GTMbyDesign, an AI-enabled Capability Intelligence platform designed to help organizations identify capability gaps, connect objectives with performance, prioritize AI investments, and guide enterprise transformation.

Currently exploring executive leadership opportunities where Business Operations, technology, AI, governance, and enterprise transformation intersect.

Let's Talk

Building Organizations Ready for What’s Next

If your organization is strengthening Business Operations, modernizing enterprise platforms, adopting AI, improving executive planning and measurement, or building scalable operating capabilities, I would welcome the opportunity to explore how we can create measurable business value together.

Get in Touch